Weill Cornell Bone Marrow Transplant Program

Patient Services


You will be notified by the Transplant Team of your scheduled admission date. The actual date of admission will depend upon the completion of your pre-transplant testing, insurance approval, stem cell collection, physician clearance, and the availability of a bed.

Patient Accommodation

The 16 bed, state-of-the art HEPA-filtered Transplant Unit is located on the 10 West floor of the Greenberg Pavilion. All rooms are private with a telephone (providing free local and long distance service), television (free basic and extended service), DVD player, “Guest-Net” Wi-Fi connection, refrigerator/freezer, and stationary bicycle (if available and approved by a Physical Therapist for your use).

Visiting Hours

You may have visitors at any time, day or night. Children are welcome to visit if they are not ill. One caregiver is also welcome to stay with you overnight.

Insurance Approval

NewYork-Presbyterian Hospital accepts most major forms of insurance. The Financial Coordinator will assist in collecting the information required by your insurance company (such as pre-transplant test results, assessment of response to previous chemotherapy, letter of medical necessity, and physician forms) and speak with the insurance case manager. This process may take time and requires patience as we work together to obtain the necessary approval.

The Transplant Team will do everything possible to act as your advocate and expedite the process to make this experience as easy as possible for you.

Length of Stay

Hospital Services

Patient Services Administration
Main Lobby

Telehealth, TV and Telephone Service
212-746-5083 (TV Repair/Customer Service)

Language Interpreter Services

Kosher Services and Suite
Floor 2N of the Greenberg Pavilion


Myra Mahon Patient Resource Center
1305 York Avenue (at East 70th Street), 2nd Floor
New York, NY 10065
Monday-Friday, 9:00 a.m. – 5:00 p.m.

Your length of stay will depend upon the type of transplant you need, your condition, and your recovery. Taking these factors into account, it is reasonable to plan for a hospitalization of approximately three to six weeks. To make your stay as comfortable as possible, feel free to bring the following items to the Unit:

  • Comfortable clothing, sleepwear, and footwear
  • Pillows and a favorite blanket
  • Laptop computer/Tablet
  • Music player
  • Movies
  • Books, magazines, and photos
  • Games and art/hobby supplies

Support Services

Undergoing a stem cell transplant can be an emotionally difficult process. Anxiety and/or distress are a normal and expected part of the transplant experience. In order to help you and your family cope during your hospitalization, the following support services are available:

  • Social work services
  • Pastoral care
  • Kosher suite (located on 2N of Greenberg Pavilion)
  • Recreational therapy
  • Artists-in-Residence from the Creative Arts Center
  • Musicians (Tuesday evenings)
  • Comfort Zone (located in the 4th floor Atrium of Greenberg Pavilion